Order and Delivery Terms
Knokkon Textiles Company Oy’s customer (later Customer) must be an adult, a natural person or a legal entity. The legal entity does not have the same rights as consumer customers, for example concerning refund. The products are sold to selected EU countries and the prices include VAT. The products will not be delivered to Åland. The following terms and conditions apply to all volumes, of which the Customer orders at Knokkon Textiles Company Oy’s online store.
Products are ordered online by transferring the desired products to the shopping cart and paying for the content in the shopping cart via the online payment service. The orders need to be reviewed at every stage of the order and even before the order is sent to Knokkon Textiles Company Oy. An agreement between the Subscriber and Knokkon Textiles Company Oy shall be entered into when the Subscriber receives an order confirmation to the email address provided. The customer is required to read an accept the terms of order and delivery. The order placed by the Customer binds the Customer, who is obliged to pay for the order. The Customer may, if she or he wishes, register, all information provided remains with Knokkon Textiles Company Oy. Up-to-date information about the order will not be used for purposes other than the delivery of the order or any clarification that may arise.
Knokkon Textiles Company Oy always reserves the right not to offer all payment options or alternatively, suggest changing your payment method in case the payment method chosen by the customer for some reason does not work when placing an order.
The payment intermediary for the online store is Bambora PayForm (Paybyway Oy, business ID 2486559-4), which is registered in the register of payment institutions maintained by the Financial Supervisory Authority. Payment is made via Bambora’s online service and Bambora or Paybyway Oy appears on the account statement and invoice as the payee. Bambora forwards the payments to the online merchant. Payment is secure, as all information about the payment transaction is transmitted using an encrypted connection so that no third party can see the details of the payment transaction.
The transaction is created between the e-commerce customer and the e-commerce. E-commerce is responsible for all obligations related to the transaction.
Read more about Bambora: https://www.bambora.com
Through the PayForm service, you can pay with online banking IDs, wallet, payment cards (credit / debit), invoice or installment. The following payment methods are available: Nordea, Handelsbanken, Osuuspankki, Local Cooperative Banks, Danske Bank Savings Bank, Oma Säästöpankki, Aktia, Bank of Åland, S-Bank, MobilePay, Masterpass, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard.
You can pay with your MobilePay wallet if you have allowed online shopping to pay for the app settings. Payments made with a MobilePay wallet will be charged to the debit card attached to the wallet. If it is not possible to debit the payment card, it will not be possible to pay with the MobilePay wallet in the online store.
Masterpass is Mastercard’s payment system that can be used with the mobile banking application and allows easy, fast and secure online payment transactions.
Learn more at https://masterpass.com/en-gb.html
More information on OP’s website: https://www.op.fi/private-customers/digital-services/pivo
More information on Nordea’s website: https://www.nordea.fi/en/personal/our-services/online-mobile-services/siirto.html
HANDLING AND DELIVERY TIME
Orders will be processed within approximately one week, in order of arrival. If the ordered product is out of stock, the customer will be contacted when the order is processed. Different processing times will be announced on Knokkon Textiles Company Oy’s online stores front page and on social media channels. The subscriber will receive an order confirmation of her/his order to the e-mail address provided. Registered Customers can track the order status from their own customer account.
SHIPPING COSTS AND DELIVERY
The order will arrive at the selected delivery point or home mainly in 5 business days of the shipping confirmation being sent. The Customer will be contacted if delivery for any reason would not be possible to the address provided by the Customer and an alternative method of delivery will be agreed.
Knokkon Textiles Company Oy reserves the right to cancel the contract if the ordered product cannot be delivered. Knokkon Textiles Company Oy shall not be liable for delays caused by force majeure or for indirect damage caused by delays. Shipping costs apply to orders placed within Finland. Orders from consumers over that exceed EUR 200 will be shipped free of charge, excluding home delivery by the Finnish Posti and if the order is shipped outside Finland. Shipping costs already paid by the customer will not be refunded.
Products are shipped to the European Union. Products will not be shipped to Åland, Norway or Switzerland. Orders are delivered using one of the delivery methods specified in the Online store, which the Customer chooses at the time of ordering. If the order is delivered to the Finnish Posti, the Customer must note that the shipment retention time for parcels delivered to the Finnish Posti collection points is seven (7) days. If the customer does not pick up the incoming shipment during that time, the package will be returned to the sender. Shipments that are not picked up and returned to senders will always be charged a return cost (see Returns and exchanges).
DAMAGED PACKAGE OR PRODUCT
If a package or letter of the ordered products arrives damaged, the condition of the contents of the order must be checked upon receipt of the shipment in the presence of a representative of the official handing over the package. According to the Finnish Road Transport Contracts Act, damage to a parcel must be claimed at delivery, if the damage to the parcel is externally detectable. If the parcel has arrived at the Finnish Posti Parcel Locker, an external damage notice must be given within 14 days of receiving the parcel directly to the post office. Knokkon Textiles Company Oy shall not be liable for any broken, delayed, impeded or completely blocked deliveries if they are due to matters beyond the control of Knokkon Textiles Company Oy
RETURNS AND EXCHANGES
The products have a standard 14-day replacement and return policy. The following product is not an alternative to seeking a refund: cut-to-size fabrics (comparable to a custom product (KSL6 / 16) according to the Finnish consumer authority), trade fair and event purchases and promotional items.
The customer undertakes to check the condition and correctness of the products ordered immediately upon receipt of the order. If the content of the order is different on receipt or in a possible invoice, the Customer will report defective or incorrect with written communication to the seller at email@example.com or with another reliable written method within 14 days after receiving the order. After 14 days, any objection to the order shall be transferred to Knokkon Textiles Company in full and the right of appeal shall be terminated. Knokkon Textiles Company Oy has the right to ask the Customer to send her/his name, address and order number in the email. Knokkon Textiles Company Oy has the right to request photographs of any defect in the product that led to the complaint. If a defective product is found by Knokkon Textiles Company Oy, an attempt will be made to replace it with the same product or a similar product of equivalent value if the original product ordered is not available.
The condition of the ordered fabric should always be checked before washing and cutting. Any claim should always be made on an intact product. If the product / fabric has been put into use, the entire responsibility has passed to the Customer and the possibility of a complaint has expired. Complaints will not be processed if a hole, loophole, discoloration or other defect is detected on the product, is detected after cutting, or an error or discoloration occurs during washing of the product.
When returned or replaced, the products must be in condition for sale completely unused and odourless in their original packaging. The product to be returned must not be damaged, dirty, washed, cut, altered or worn (other than by fitting) and all labels and marks must be in the original condition and undamaged. The customer is responsible for the impairment of the product he / she has put into service. Knokkon Textiles Company Oy has the right to deduct from the amount refunded to the Customer the amount corresponding to the depreciation of the product compared to the original value of the ordered product. If the product has become unfit for sale due to commissioning, the customer is responsible for the full value of the product. It is possible for the customer to have the returned product at their own cost.
Returns of defective products will be notified to Knokkon Textiles Company Oy by e-mail prior to sending any returned products. The defective products will be returned to Knokkon Textiles Company Oy without delay, but no later than 14 days after the submission of the return notice. It is the responsibility of the Customer to prove, if necessary, that the refund has been made in due time, for example by a payment receipt. If the return is made as a customer return by Knokkon Textiles Company Oy, the postage on the order will be deducted from the amount of the returned order.
If the Customer wishes to exchange the defective product he ordered with another product, the Subscriber shall pay the cost of return and place a new order and pay the costs of shipping the new product.
If the Customer returns only part of her/his order, shipping costs will not be refunded.
Failure to redeem an order without specific agreement is not enough for cancellation or refund. A non-redeemed package will be charged EUR 9.50 and any postal order will be re-charged.
Returns sent by cash on delivery will not be redeemed by Knokkon Textiles Company Oy. Returns must always be agreed in advance.
If a possible dispute regarding the order is not resolved by negotiation between the Seller and the Customer, the consumer may contact their Finnish Consumer Adviser and the matter may be referred to the Consumer Dispute Board.
ORDERING SAMPLE PIECES
Knokkon Textiles Company Oy sells samples of its fabrics. The images in the online store are for reference only and may differ due to the production lot or the display of the equipment used by the Customer, in which case the Customer may choose to purchase samples of the fabrics. You can order a sample for each fabric in the online store. The samples are delivered by letter. The sample shows the colour, hue and material of the fabric. The pieces vary in size, being about 8 x 8 cm.
The Customer is responsible for the accuracy of the information provided. The order details must always include a mobile number, as the arrival notification will be sent via SMS. If the mobile phone number given by the Customer is incorrect and the shipment is therefore returned as an undeliverable shipment, the Customer will be charged for the cost of delivery of the returned shipment.
WE RESERVE THE RIGHT TO CHANGE PRICES AND POSTAGE
The price of the product and the tax item are shown in the shopping cart and in the order confirmation. Knokkon Textiles Company Oy reserves the right to change prices and is not responsible for any errors in the product or price information. Knokkon Textiles Company Oy has the right to cancel an order with a clearly incorrect price. Any new offers coming into effect will not apply to orders that have already been placed.
Knokkon Textiles Company Oy reserves the right to change the delivery method without prior notice if the nature or size of the shipment allows for delivery, for example by letter, even if a parcel delivery is selected for the order.
Shipments may use recycled packaging materials to reduce environmental impact.
The inventory may update with a delay of a few days. For this reason, for many ordered products, the ordered product may not be available. If the ordered product is out of stock, you can change it to another, omit the order, or wait for the next batch to arrive. No post-delivery. This also applies to products that are marked for entry into stock.
Knokkon Textiles Company Oy’s liability for errors is limited by law, and Knokkon Textiles Company Oy makes no warranties or representations whatsoever against such liability and shall not be liable for indirect or consequential damages beyond what is required by law.